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Privacy Policy – PinStars

At PinStars (https://pinstars.net/), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, store, and use your information to ensure transparency and security while you enjoy our platform. By using our services, you agree to the terms outlined in this policy.

What Information We Collect

To provide a seamless and secure gaming experience, we collect and process the following types of data:

  • Account Details: Information provided at registration, including name, email, and contact details.
  • Financial Transactions: Deposits, withdrawals, betting history, and bonuses.
  • Communication Records: Live chat history, emails, and customer support interactions.
  • Responsible Gaming Data: Activity analysis to promote safe gaming habits.
  • Third-Party Verification Data: Identity checks, credit history, and fraud prevention measures.
  • Device & Technical Information: IP address, browser type, device details, and operating system.
  • Gameplay Insights: Session durations, betting patterns, and game activity.
  • Usage Analytics: Browsing behavior, site navigation, and interaction logs.
  • Anonymized Data: Non-personalized data used for research, advertising, and platform enhancements.

How We Use Your Data

We process your information for various purposes to maintain a secure and user-friendly platform:

  • Account Management: Ensuring smooth access and personalized user experience.
  • Security & Compliance: Identity verification, fraud prevention, and adherence to legal requirements.
  • Responsible Gaming Enforcement: Monitoring gaming habits and applying protective measures if needed.
  • Marketing & Promotions: Sending personalized offers, bonus notifications, and tournament updates.
  • Platform Optimization: Enhancing website functionality based on usage patterns and analytics.
  • Regulatory Compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
  • Customer Support: Resolving queries, handling disputes, and improving service quality.

Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance website performance and improve user experience. Cookies help with:

  • Remembering user preferences and login details.
  • Analyzing site traffic and optimizing performance.
  • Personalizing content and promotions.

You can manage cookie preferences via your browser settings. However, disabling cookies may affect certain website functionalities.

Data Sharing & Third-Party Disclosures

Your personal data is never sold to third parties. However, we may share your information in the following situations:

  • Regulatory Requirements: When legally obligated to provide information to authorities.
  • Fraud Prevention & Security: Collaborating with security agencies to detect and prevent fraudulent activity.
  • Service Optimization: Using anonymized data for research, advertising, and statistical analysis to improve our platform.

Your Rights & Data Control

As a PinStars user, you have the right to:

  • Access and review the personal data we hold about you.
  • Request updates or corrections to inaccurate information.
  • Restrict or object to certain data processing activities (subject to legal requirements).
  • Request deletion of your personal data where applicable.
  • Withdraw consent for marketing communications or specific data usage.

To exercise any of these rights, please contact our Support Team for assistance.

International Data Transfers

As a global platform, your data may be processed outside the European Economic Area (EEA). We take strict security measures to ensure your information remains protected, regardless of location.

For inquiries about international data transfers, reach out to our Support Team.

Data Retention Policy

We store personal data only as long as necessary to fulfill regulatory, operational, and security obligations. Your data may be retained even after account closure for fraud prevention, responsible gaming monitoring, and compliance with legal standards.

Privacy Policy Updates

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage users to review the policy periodically to stay informed.

Contact Us

If you have any questions regarding this Privacy Policy or need assistance, please contact our Support Team at https://pinstars.net/.