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Responsible Gaming – PinStars

At PinStars (https://pinstars.net/), we are committed to ensuring that online gaming remains a fun and controlled form of entertainment. We recognize that while gaming is an exciting pastime, it can become problematic for some players. That’s why we take responsible gaming seriously, offering a range of tools and resources to help players stay in control of their gaming habits.

Our Responsible Gaming Commitment

We believe that online gaming should always be a safe and enjoyable experience. Our commitment to responsible gambling includes:

  • Providing players with tools to manage their gameplay effectively.
  • Encouraging safe and controlled gaming habits.
  • Offering support and guidance for those who may be experiencing gambling-related difficulties.
  • Preventing underage gambling and ensuring compliance with all legal gaming regulations.

Recognizing Problem Gambling

Gambling should always be a form of entertainment, not a financial solution or a way to escape problems. You may be at risk of developing a gambling issue if you:

  • Spend more time or money on gambling than intended.
  • Neglect work, school, or social obligations due to gambling.
  • Feel stressed, anxious, or guilty about your gambling activities.
  • Try to recover losses by increasing bets.
  • Borrow money to gamble or struggle with gambling-related debts.
  • Hide gambling habits from family and friends.

If you recognize any of these signs, we strongly encourage you to take advantage of our responsible gaming tools or seek professional help.

Responsible Gaming Tools

We offer a variety of self-regulation tools to help players maintain control over their gambling habits:

  • Deposit Limits: Set limits on how much you can deposit within a chosen timeframe.
  • Loss Limits: Restrict the amount you can lose over a set period.
  • Bet Limits: Control the maximum amount wagered per session.
  • Session Limits: Set a cap on the amount of time you spend playing.

Once activated, stricter limits apply immediately, while requests to increase limits require a cooling-off period before implementation.

Self-Exclusion & Account Restrictions

If you need a break from gaming, we offer self-exclusion options:

  • Temporary Cool-Off Periods: Suspend your account for a short duration to regain control.
  • Long-Term Self-Exclusion: Restrict access to your account for six months to five years. Once initiated, this action cannot be reversed until the exclusion period expires.
  • Permanent Account Closure: If you feel that gambling is no longer a safe activity for you, you can request to permanently close your account.

During self-exclusion, creating a new account is prohibited under our Terms of Service and may result in a permanent ban.

Preventing Underage Gambling

We strictly enforce age restrictions and do not permit individuals under 19 years old to register or participate in gaming activities. We conduct thorough age verification checks to prevent underage gambling and encourage responsible internet use among parents and guardians.

To help prevent minors from accessing gambling platforms:

  • Always log out after gaming.
  • Do not save login credentials on shared devices.
  • Use parental control software such as:

If you suspect that a minor has accessed our platform, contact our Support Team immediately.

Seeking Help? Support & Resources

If you or someone you know is struggling with gambling addiction, professional help is available. The following organizations provide confidential support:

  • Gambling Therapy – Global support network for problem gamblers.
  • Gamblers Anonymous – Peer support group for those recovering from gambling addiction.
  • GamCare – UK-based organization offering confidential advice and support.
  • BetBlocker / GamBan – Software tools to restrict access to gambling websites.

We strongly encourage anyone facing gambling-related difficulties to seek support and make use of our responsible gaming tools.

Contact Us for Assistance

Our Support Team is available 24/7 to assist you with responsible gaming measures, account limitations, and self-exclusion requests. There are no fees for using these services.

At PinStars, we are dedicated to providing a safe, secure, and responsible gaming environment. If you need assistance or have any concerns, don’t hesitate to reach out at https://pinstars.net/.